Frequently asked questions
General
Go to our opening hours page.
Advance booking is not compulsory, but very easy. Book your tickets online!.
Go to our route page.
Almost all parking places here are reserved for local permit holders, so we advise you not to try this. For further information on accessibility and suggestions for parking go to our route page.
Go to our route page.
There is an elevator in the Treasure House. Therefor, the exhibitions are accesible to visitors in wheelchairs. For all information regarding accessibility, please go to the accessibility page.
The Zuiderzee village is open again from March 28, 2026 onwards. From that date the Museum ferry sails from the entrance pavilion and from the jetty at the back of the VVV Tourist Information Office, opposite the Enkhuizen railway station. Go to our route page.
No, we regret that dogs and other pets are not allowed inside the Museum. Obviously, guide dogs and other especially trained assistance dogs are very welcome.
Yes, on presentation of your Museum card you have free entrance to the Zuiderzee Museum.
You can pay cash or by switch card or credit card at all cash desks.
No, we regret that means of transport such as Segways, hoverboards, electric scooters or skateboards are not allowed inside the Museum grounds due to safety regulations. However, wheelchairs are welcome of course. And the same holds for other aids that visitors cannot possibly do without such as wheeled walkers, zimmer frames etc.
Online tickets
As soon as you have completed your transaction, you receive the e-ticket in your mailbox. Just to make sure, check the spam. You have not received anything after one hour? Then please contact us via servicedesk@ticketteam.nl or call (+31) (0)252 707 588.
Please contact Ticket Team via servicedesk@ticketteam.nl; they are out partners with regard to online ticket sales and will be pleased to help you. Their customer helpdesk is open from 9 a.m. to 5 p.m. on weekdays and from 9 a.m. to 3 p.m. during weekends.
Yes, you can. The barcode of an online ticket can be scanned on the mobile phone at the ticket desk.
Yes, you can. At the online ticket shop, select the appropriate option; any concession will be deducted automatically. Please show your card at the ticket desk together with your admission ticket.
We regret that it is not possible to cancel tickets. In case of health problems you can rebook your tickets to another date. In this case please send an email with your order details to servicedesk@ticketteam.nl.
Read here the general visitors conditions of the foundation of the Zuiderzee Museum.