Frequently asked questions

Go to our opening hours page.

Advance booking is not compulsory, but it is cheaper! Order your tickets online at a discount and if you like you can add various fun extras to your order.   

Go to our route page for further information on accessibility and suggestions for parking. We advise you not to try to park at the entrance of the museum at Wierdijk, Enkhuizen. Almost all parking places here are reserved for local permit holders.

Go to our route page.

Yes, on presentation of your Museum card (formerly the annual Museum pass) you have free entrance to the Zuiderzee Museum. 

You can pay cash or by switch card or credit card at all entrance cash desks.

No, we regret that dogs and other pets are not allowed inside the Museum. Obviously, guide dogs and other especially trained assistance dogs are very welcome. 

The Zuiderzee village is open from March 29 through Oktober 26, 2025. In that period the Museum ferry sails from the entrance pavilion and from the jetty at the back of the VVV Tourist Information Office opposite the Enkhuizen railway station. Go to our route page

As soon as you have completed your transaction, you receive the e-ticket in your mailbox. Just to make sure, check the spam. You have not received anything after one hour? Then please contact us via servicedesk@ticketteam.nl or call (+31) (0)252 707 588.

Please contact Ticket Team via servicedesk@ticketteam.nl; they are out partners with regard to  online ticket sales and will be pleased to help you. Their customer helpdesk is open from 9 a.m. to 5 p.m. on weekdays and from 9 a.m. to 3 p.m. during weekends.

Yes, you can. The barcode of an online ticket can be scanned on the mobile phone at the ticket desk.

Yes, you can. At the online ticket shop, select the appropriate option; any concession will be deducted automatically. Please show your card at the ticket desk together with your admission ticket.

We regret that it is not possible to cancel tickets. In case of health problems you can rebook your tickets to another date. In this case please send an email with your order details to servicedesk@ticketteam.nl

Yes, the Museum is wheelchair friendly. For all information regarding accessibility for wheelchair users go to our wheelchair friendly page.

No, we regret that means of transport such as Segways, hoverboards, electric scooters or skateboards are not allowed inside the Museum grounds due to safety regulations: the speed of such means of transport differs significantly from that of pedestrians and playing children, which increases the risk of accidents. Bicycles and mopeds are not allowed either. However, wheelchairs and mobility scooters are welcome in the Museum grounds. And the same holds for other aids that visitors cannot possibly do without such as wheeled walkers, zimmer frames etc.  

No, we regret that this is not allowed. You can, however, try to find a berth in the nearby Compagnies harbour or the Enkhuizen municipal harbour. Both have berths for transient boats. The Compagnies harbour is situated next to the entrance of the Zuiderzee Museum.

For safety reasons, children's scooters and balance bikes are not allowed in the Museum.